We make it easy with our all-in-one Support Packages for maintenance, updates and ongoing support of your online services. We’re here for you!
For static brochure websites that don’t require many updates.
Basic
$840 per year
- Up to 2 hours for updates & support requests*
- Monthly plugin and security updates
- Website backups daily
- All inclusions**
For basic eCommerce websites with priority support.
Medium
$1450 per year
- Up to 4 hours for updates & support requests*
- Bi-monthly plugin and security updates
- Website 4 hourly backups
- All inclusions**
- Priority support and updates
For complex, eCommerce and larger traffic websites
Advanced
$2350 per year
- Up to 6 hours for updates & support requests*
- Weekly plugin and security updates
- Website hourly backups
- Blazing fast server & custom resources
- All inclusions**
- Highest priority support and updates
* If you reach the maximum time for support and updates, you have the choice to either upgrade to the next plan or stay on the current plan and updates & requests will be charged at $120 per hour and invoiced at the end of each month until your support subscription renews.
We keep a timesheet to record all updates and support requests.
**Inclusions
Website edit requests by email or phone plus:
- All software updates and license fees
- Web Hosting fees
- Your domain name registration and renewal fees
- Uptime monitoring
- Malware scanning
- Google MyBusiness (appears on Maps and Search Results) listing management
- Email account management
- Google Analytics reports
- Unlimited file & image storage (as per reasonable use)
- Broken link monitoring
- SEO tools for optimising post content
- Hourly Acronis off-site backups (paid restores)
- Access to our secure Client Account area
Secure online services
Old loopholes become known to more hackers over time
- All websites come with a SSL certificate
- We do vulnerability updates as they become available
- Your website is constantly updated to the latest version software