We make it easy with our all-in-one Support Packages to manage your online services.
We’re here for you!

For static brochure websites that don’t require many updates.

Basic

$840 per year
  • Suited to brochure websites
  • Up to 2 hours of updates and changes*
  • Monthly plugin and security updates
  • Website hourly backups**
  • All inclusions***
Let's go
For basic eCommerce websites with priority support.

Medium

$1450 per year
  • Suited to eCommerce
  • Up to 4 hours for updates and changes*
  • Bi-monthly plugin and security updates
  • Website hourly backups**
  • All inclusions***
  • Priority support and updates
Let's go
For complex eCommerce and/or larger websites requiring more resources.

Advanced

$2350 per year
  • Suited to larger, more complex websites
  • Up to 6 hours for updates and changes*
  • Weekly plugin and security updates
  • Website hourly backups**
  • All inclusions***
  • Highest priority support and updates
Let's go

 

* If you reach the maximum time for support and updates, you have the choice to either upgrade to the next plan or stay on the current plan and updates & requests will be charged at $140 per hour and invoiced at the end of each month until your support subscription renews. We keep timesheets to record all updates and support requests.

**Restores from backups charged at $90.

***Inclusions

Website edit requests by email or phone plus:

  • Software updates and license fees
  • Web Hosting fees
  • 1 domain name registration and renewal fees (if registered with us)
  • Uptime monitoring
  • Malware scanning
  • Google MyBusiness listing (appears on Maps and Search Results)
  • Email account support
  • Google Analytics
  • Unlimited file & image storage (as per reasonable use)
  • Broken link monitoring
  • SEO page tools
  • Hourly off-site backups

Client Portal

Wish to see your account history with us? Upon request we'll provide you with a login to our Client Account Portal.

Serious online security

Old loopholes become known to more hackers over time

  • We do vulnerability updates as they become available
  • Your website is constantly updated to the latest version software
  • All our websites are served over a secure connection (https)
  • Our own web servers only for our clients

About Passwords

We promote and encourage best practices including the use of secure passwords (at least 18 characters, symbols, numbers, upper & lower case). Talk to us about options to manage your passwords so you never have to remember a password again and never use the same password twice.

Dedicated Web Hosting

With our dedicated web server hosting your website will be more stable, secure and blazing fast! Your website will not be sharing hosting with unknown websites (as with 'cheap' web hosting), avoiding security and performance isssues.