We make it easy with our all-in-one Support Packages to manage and maintain your website.
Basic
- Suited to brochure websites
- Up to 2 hours of updates and changes*
- Constant plugin and security updates
- Daily database backups**
- Weekly file & database backups
- All inclusions***
Medium
- Suited to eCommerce
- Up to 4 hours for updates and changes*
- Constant plugin and security updates
- 4x4 hourly database backups daily**
- Weekly file & database backups
- Priority support and updates
- All inclusions***
Advanced
- Suited to larger, more complex websites
- Up to 6 hours for updates and changes*
- Constant plugin and security updates
- 4x4 hourly database backups daily
- Weekly file & database backups
- Highest priority support and updates
- All inclusions***
Prices are inclusive of GST.
* If you reach the maximum time for support and updates, you have the choice to either upgrade to the next plan or stay on the current plan and updates & requests will be charged at our hourly rate and invoiced at the end of each month until your support subscription renews. We keep timesheets to record all updates and support requests.
***Inclusions
- Super easy to use front end editor
- Website edit requests by email or via the Dashboard
- Ongoing core software updates and Pro plugin license fees
- Web Hosting & support
- Automatic image optimiser for faster page loads
- Free domain name renewals
- Uptime monitoring
- Email send failure monitoring
- Unlimited file & image storage (as per reasonable use)
- Broken link monitoring
- New content automatically indexed by Google
- SEOPress Pro (Improves your website search rankings)
- Off-site backups
- Burst Analytics via your Dashboard
Serious security
- We do vulnerability updates as they become available*
- Your website is constantly updated to the latest software version
- All our websites are served over a secure connection (https)
- Dedicated Virtual Private Server (VPS) web hosting
- Safeguarded from brute force attacks & unauthorised logins
*Old loopholes become known to more hackers over time
Dedicated Hosting
With our Australian dedicated web server hosting your website will be more stable, secure and blazing fast!
Your website will not be sharing web hosting with unknown websites (as with 'cheap' web hosting), avoiding security and performance issues.